Message Templates allow you to create standardized responses for common questions or scenarios. Instead of typing out the same responses repeatedly, you can simply select the appropriate template and add it directly to your conversation.
Key benefits of Message Templates:
Efficiency: Save time by accessing pre-written responses instantly.
Consistency: Ensure uniformity in your communications with predefined answers.
Convenience: Easily manage and update templates to reflect evolving needs.
To start using Message Templates:
- Navigate to Templates in your account dashboard.
- Create templates for frequently asked questions or common responses from the Create Template button as highlighted in the below screenshot
- Access templates during conversations and add them directly to streamline your messaging process.
What's more, you have the flexibility to mark your favorite templates for quick access. This means that if you mark a template as a favorite, it will remain as a favorite for you alone, tailored to your preferences.