Tags/Dispositions can be defined as a way in which something is placed or arranged. In this context, dispositions will allow you to classify your contacts according to your preference. For example, you can use dispositions to classify your contacts as a ‘new contact’, ‘booked contact’, or ‘not contacted’. This can help you identify the status of the contact and choose your actions accordingly.



You can find ‘set dispositions’ on the right side of the contact name. (Top right) Tags/Dispositions will allow you to classify the contact according to your set parameters. To set a disposition follow these steps : 


  1. Click on ‘set dispositions’.
  2. Select the disposition you would want to assign to the contact, you can select multiple dispositions too.
  3. Click Done. 
  4. If you wish to create a new disposition click on the ‘+’ icon, add the disposition name, and click on save. You can also color code the dispositions.


You can filter the conversations based on the dispositions and can find the number of conversations with the particular disposition under Metrics.