Engage your website visitors in real time with our fully customizable Webchat widget. Whether you’re looking to capture leads, assist customers, or drive more conversations, the Webchat widget is your front-line tool for instant engagement.
This guide walks you through how to set it up, personalize it to match your brand, and embed it seamlessly into your website.
Getting Started: Add Your Website Domain
1. From the left-hand sidebar, go to Settings
2. Select Webchat under the General Settings.
3. Click “Add” button to register your website’s domain
4. Enter the Website Address (e.g., emitrr.com)
Customize the Webchat Widget
After adding the domain, you’ll land on the customization panel. Here, you can control exactly how your Webchat looks and behaves.
1. Webchat Image / Avatar
Click on Upload an image that will appear as your Webchat icon. This could be your company logo, a friendly agent’s photo, or a custom icon.
2. Prompt Message
This message automatically pops up when someone visits your website—even before they click the widget.
3. Prompt Color
Match your brand by selecting a custom color for the prompt and widget.
4. Website Position
Choose where the widget will appear on your site. 
5. Locations
If you have multiple locations, this option allows visitors to select a specific location when submitting the Webchat form.
6. Auto Replies
Click on Edit Response button to set an automatic response that’s sent as soon as someone submits the form.
7. Remove Branding
If you disable this setting, "Powered by Emitrr" branding will be hidden from WebChat
Embed the Webchat Widget on Your Website
Grab the generated HTML snippet using the Click to Copy Button and paste it into your website code.
Tip: Insert the code in <head> or before the closing </body> tag.
You can also email instructions to your Website developer or the account Admin by entering their email address and clicking on EMAIL INSTRUCTIONS as showing on the above screenshot.