Managing incoming calls effectively is key to ensuring smooth communication with your customers. Emitrr allows you to customize your call forwarding settings based on business hours, staff availability, and team structure.


In this article, we'll walk you through how to set up call forwarding within General Settings.

How to Set up Call forwarding in Emitrr? 

  1. Go to Settings from the left-hand side bar in your Emitrr dashboard.

  2. Scroll down to Phone Settings and select General Settings section.





  3. On the right-hand side, select the location you want to configure.





  4. Under Incoming Calls section, you’ll see drop-downs for both Office Hours and After Hours.





  5. Choose where you want to forward incoming calls from the available options and Save the settings. 

 

Call Forwarding Options:

  1. Transfer to Missed Call Auto Reply

    If this option is selected, Emitrr will Send an automated message to anyone who calls, letting them know you missed their call.

    To learn more about how you can setup Missed call auto reply for your account, you can also refer to this article: How to set up Missed call auto replies?

  2. Transfer to IVR Menu

    If this option is selected, Emitrr will forwards calls to an IVR (Interactive Voice Response) menu, allowing callers to navigate through a call tree (e.g., “Press 1 for Sales, Press 2 for Support”).

    To learn more about how you can setup an IVR, you can also refer to this article: How to setup an IVR?

  3. Transfer to a Phone Number

    If this option is selected, Emitrr will forwards calls to an external number outside of Emitrr - ideal for mobile phones or landlines.

  4. Transfer to an Extension

    If this option is selected, Emitrr will Routes the call to a specific Emitrr user, provided the user has a VOIP license enabled on their account.

  5. Transfer to Queue Group

    If this option is selected, Emitrr will forwards calls to a Call Queue Group, which includes multiple team members - ensuring the call gets picked up quickly by anyone available or based on the Call Queue Group settings.

    To learn more about how you can create a Call Queue group, you can also refer to this article: How to create a Call queue group? 





Setting up the right call forwarding strategy ensures no call goes unanswered and your customers get the help they need - when they need it. Need help deciding which option works best for your team? Feel free to reach out to our support team at [email protected] anytime!