The Auto Responses feature in Emitrr allows your business to automatically reply to incoming messages, missed calls, or webchat interactions - ensuring customers always receive timely communication, even when your team is unavailable.
To access and manage auto responses, go to Settings from the left-hand sidebar >> Under Business Settings, select Auto Responses. 
From this page, you can select the Location from the left hand side bar and configure multiple types of automated replies to suit your business needs.
Types of Auto Responses
1. Webchat Auto Replies
You can set up automatic responses for inquiries received through your website’s webchat widget. To learn how you can install Emitrr Web Chat widget on your Website, you can refer to this article: Webchat Installation
2. Missed Call Text Auto Replies
You can setup an auto response/voice mail for during or after office hours that is triggered automatically when a call to your business is missed.
3. Incoming Message Auto Replies
You can use this option to send automated text replies to incoming messages based on your business hours (open or closed). These messages are sent once every 24 hours per contact to avoid interrupting ongoing conversations.
4. General Auto Replies
You can create general-purpose auto replies that are sent at specific times or on selected days of the week. Like message auto replies. Commonly used for holidays, special events, or custom business schedules.
5. Keyword-Based Auto Replies
You can setup automated replies that trigger when a customer sends a specific keyword. This works with exact keyword matches (e.g., if the keyword is “Job,” it will respond to “job,” “Job,” or “JOB”). It does not trigger when the keyword is part of a sentence (e.g., “Hello, I need a job”).